Last Updated: July 16, 2026

Velmora Leather respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

  • Name, email address, phone number, and billing or shipping address.
  • Account login details, where customer accounts are available.
  • Order details, product preferences, sizing information, and purchase history.
  • Payment and transaction information.
  • Messages, reviews, return requests, and customer-support communications.
  • Device information, browser type, IP address, operating system, and website activity.
  • Marketing preferences and interactions with promotional communications.
  • Information provided when requesting a customized or made-to-measure product.

Information You Provide to Us

We collect information directly from you when you:

  • Place or attempt to place an order.
  • Create or manage a customer account.
  • Subscribe to our newsletter.
  • Contact our customer-support team.
  • Submit a return, refund, cancellation, or exchange request.
  • Leave a product review or other feedback.
  • Participate in a promotion, survey, or campaign.
  • Request a customized or made-to-measure leather product.

Please ensure that the information you provide is accurate and up to date.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, log files, analytics technologies, and similar tools.

This information may include:

  • Your IP address and approximate location.
  • Browser and device information.
  • Pages viewed and time spent on the website.
  • Referring websites or search terms.
  • Products viewed, added to the cart, or purchased.
  • Website interactions and technical errors.

We use this information to operate the website, understand customer behaviour, improve performance, prevent fraud, and personalize the shopping experience.

How We Use Your Information

We may use personal information to:

  • Process, fulfil, deliver, and manage orders.
  • Confirm payments and provide order updates.
  • Create and manage customer accounts.
  • Respond to enquiries and customer-support requests.
  • Process returns, refunds, exchanges, and cancellations.
  • Provide customized or made-to-measure products.
  • Improve our products, website, services, and customer experience.
  • Detect and prevent fraud, misuse, security incidents, and unlawful activity.
  • Send marketing communications where permitted.
  • Display relevant advertising and measure campaign performance.
  • Comply with legal, accounting, tax, and regulatory obligations.
  • Establish, exercise, or defend legal claims.

Legal Bases for Processing

Where applicable data-protection laws require a legal basis, we may process personal information based on:

  • Contract: To process and fulfil your order or provide requested services.
  • Consent: When you subscribe to marketing or accept optional cookies.
  • Legitimate interests: To improve our services, prevent fraud, secure our website, and operate our business.
  • Legal obligations: To comply with tax, accounting, regulatory, and legal requirements.

You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect processing completed before your request.

Payment Information

Payments may be processed by third-party payment providers. Velmora Leather may not directly receive or store complete debit card, credit card, or payment-account details.

Payment providers process your information according to their own privacy policies and security practices. We encourage you to review the privacy policy of the payment method you use.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly.
  • Remember cart contents and customer preferences.
  • Maintain secure login sessions.
  • Understand website traffic and performance.
  • Personalize content and advertising.
  • Measure marketing campaign effectiveness.
  • Detect suspicious or fraudulent activity.

Some cookies are necessary for website operation, while optional analytics or advertising cookies may require your consent depending on your location.

You may manage cookies through our cookie banner, where available, or through your browser settings. Blocking certain cookies may affect website functionality.

Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity, measure marketing performance, and show relevant advertisements.

These providers may collect information about your device, browsing activity, purchases, and interactions with our website using cookies, pixels, or similar technologies.

Depending on applicable law, you may have the right to reject optional cookies or opt out of certain targeted advertising.

How We Share Your Information

We may share personal information with trusted third parties that help us operate our business, including:

  • Website hosting and e-commerce platform providers.
  • Payment processors and fraud-prevention services.
  • Shipping companies, couriers, and fulfilment partners.
  • Customer-service and communication providers.
  • Email and marketing service providers.
  • Analytics and advertising partners.
  • Accountants, legal advisers, insurers, and professional consultants.
  • Government authorities where disclosure is legally required.

These parties may access information only as necessary to perform services for us or meet legal obligations.

Business Transfers

If Velmora Leather is involved in a merger, acquisition, financing, restructuring, sale of assets, or transfer of business ownership, personal information may be disclosed or transferred as part of that transaction.

Any new owner may continue to process personal information in accordance with this Privacy Policy unless you are notified otherwise.

Sale or Sharing of Personal Information

Velmora Leather does not sell personal information in exchange for money.

However, certain uses of analytics or advertising technologies may be classified as the “sale,” “sharing,” or use of personal information for targeted advertising under some privacy laws.

Where required, eligible users may request to opt out by adjusting cookie preferences or contacting us at info@velmoraleather.com.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide customer service.
  • Maintain business and accounting records.
  • Resolve disputes and enforce agreements.
  • Prevent fraud and protect our business.
  • Comply with legal, tax, and regulatory requirements.

Retention periods may vary depending on the type of information, why it was collected, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, or storage system is completely secure. We cannot guarantee absolute security, and customers should protect their account credentials and notify us of suspected unauthorized activity.

International Data Transfers

Velmora Leather, its service providers, or its business partners may process information in countries other than the country where you live.

Those countries may have different data-protection laws. Where required, we use appropriate safeguards intended to protect personal information during international transfers.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Know what personal information we collect and how it is used.
  • Request access to personal information held about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of eligible personal information.
  • Request restriction of certain processing.
  • Object to certain uses of your information.
  • Withdraw consent where processing is based on consent.
  • Request a portable copy of eligible information.
  • Opt out of targeted advertising or certain data sharing.
  • Appeal a decision relating to a privacy request.
  • Submit a complaint to an applicable data-protection authority.

These rights may be subject to legal exceptions and identity-verification requirements.

California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights to know, access, correct, or delete certain personal information and to opt out of its sale or sharing.

Velmora Leather will not unlawfully discriminate against you for exercising an eligible privacy right.

To submit a request, contact info@velmoraleather.com with the subject line California Privacy Request.

European and UK Privacy Rights

Individuals located in the European Economic Area or United Kingdom may have rights relating to access, correction, erasure, restriction, objection, portability, and withdrawal of consent.

You may also have the right to submit a complaint to the data-protection authority responsible for your location.

Exercising Your Privacy Rights

To exercise an applicable privacy right, email us at:

info@velmoraleather.com

Please include:

  • Your full name.
  • The email address connected to your account or order.
  • The nature of your request.
  • Relevant order details, where applicable.

We may request additional information to verify your identity and protect your information from unauthorized access. Authorized agents may be required to provide proof of authorization.

Marketing Communications

You may receive promotional emails from us when you subscribe, make a purchase where legally permitted, or otherwise consent to marketing.

You may unsubscribe by:

  • Clicking the unsubscribe link in a marketing email.
  • Updating your communication preferences, where available.
  • Contacting us at info@velmoraleather.com.

You may continue to receive non-promotional messages concerning orders, payments, deliveries, returns, account security, or customer service.

Third-Party Websites

Our website may contain links to websites, social media platforms, or services operated by third parties.

Velmora Leather is not responsible for the content, security, or privacy practices of third-party services. Please review their privacy policies before submitting personal information.

Children’s Privacy

Our website and products are not directed to children under the age required to provide valid consent in their jurisdiction.

We do not knowingly collect personal information directly from children. If you believe a child has provided personal information without appropriate authorization, contact us at info@velmoraleather.com so we can review and delete it where required.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, services, technologies, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website or by other appropriate means.

Contact Us

For questions, concerns, complaints, or privacy requests, contact:

Velmora Leather
Email: info@velmoraleather.com