Last Updated: July 16, 2026

At Velmora Leather, we aim to process and deliver every order safely and efficiently. This Shipping & Delivery Policy explains our order processing, shipping, delivery, customs, and tracking procedures.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on:

  • Product availability.
  • Order volume.
  • Product size or colour selection.
  • Customization or made-to-measure requirements.
  • Payment verification.
  • Public holidays or weekends.

Standard orders are generally prepared within the processing timeframe displayed on the product page or during checkout.

Customized and Made-to-Measure Orders

Customized, personalized, and made-to-measure leather products may require additional production time.

The estimated production and delivery timeframe will depend on the product design, material availability, measurements, and requested customization.

Production begins after all required order details and measurements have been confirmed.

Shipping Destinations

Velmora Leather may offer domestic and international shipping to eligible destinations.

Available shipping methods, delivery locations, and charges will be displayed during checkout. Certain products or destinations may be unavailable due to courier limitations, customs restrictions, or local regulations.

Shipping Charges

Shipping costs are calculated based on factors such as:

  • Delivery destination.
  • Package weight and dimensions.
  • Selected shipping service.
  • Order value.
  • Product type.
  • Applicable customs or handling requirements.

The final shipping charge will be displayed before the order is completed.

Any free-shipping promotion is subject to the conditions stated in the applicable offer.

Estimated Delivery Times

Estimated delivery times are provided during checkout or in the order confirmation.

Delivery estimates begin after the order has been processed and handed over to the courier. They do not include product preparation or customization time.

Delivery times are estimates only and may be affected by circumstances outside our control.

Order Confirmation

After placing an order, customers will receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and contact us immediately if any information is incorrect.

Customers are responsible for ensuring that their contact, billing, and delivery details are accurate.

Shipment Tracking

Where tracking is available, a shipping confirmation containing the tracking details will be sent after the order has been dispatched.

Tracking information may take some time to become active after the package is collected by the courier.

Customers may use the tracking number to check the shipment’s delivery progress.

Delivery Delays

Delivery may be delayed because of:

  • Customs inspections.
  • Severe weather.
  • Courier disruptions.
  • Public holidays.
  • High seasonal demand.
  • Incorrect or incomplete addresses.
  • Transportation or logistics issues.
  • Events beyond our reasonable control.

Velmora Leather will make reasonable efforts to assist with delayed shipments but cannot guarantee courier delivery dates.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.

Velmora Leather does not control customs fees and cannot predict the amount that may be charged.

Customers should contact their local customs authority for further information before ordering.

Customs Clearance Delays

International shipments may be held by customs for inspection or documentation review.

Customers may be required to provide identification, payment confirmation, or other information directly to the courier or customs authority.

Velmora Leather is not responsible for delays caused by customs-clearance procedures.

Correct Delivery Information

Customers must provide a complete and accurate delivery address, including:

  • Recipient’s full name.
  • Street and building details.
  • Apartment or unit number, where applicable.
  • City, state, province, or region.
  • Postal or ZIP code.
  • Country.
  • Active phone number and email address.

Velmora Leather is not responsible for delays, losses, or additional charges caused by incorrect or incomplete information provided by the customer.

Address Changes

Address-change requests must be submitted as soon as possible to info@velmoraleather.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Customers may be responsible for redirection, return, or reshipping charges caused by an address change.

Failed Delivery Attempts

The courier may attempt delivery more than once or leave instructions for collection or rescheduling.

Customers are responsible for following the courier’s instructions and ensuring someone is available to receive the package where required.

Additional delivery attempts or storage fees may be charged by the courier.

Refused or Unclaimed Packages

Orders that are refused, unclaimed, or returned because of failed delivery attempts may be subject to:

  • Return shipping costs.
  • Customs fees.
  • Courier charges.
  • Storage fees.
  • Reshipping costs.

These expenses may be deducted from any eligible refund.

Original shipping charges are generally non-refundable.

Lost Packages

If tracking information shows no movement for an extended period or the shipment appears to be lost, contact us at info@velmoraleather.com.

We may open an investigation with the courier. Investigations can take time and must be completed before a replacement or refund is considered.

Velmora Leather is not responsible for packages lost after being marked as delivered to the address provided by the customer, unless the courier confirms a delivery error.

Packages Marked as Delivered

If tracking shows that an order has been delivered but you cannot locate it:

  • Check around the delivery location.
  • Ask household members, neighbours, reception staff, or building management.
  • Review any delivery photograph or courier notice.
  • Contact the courier directly.
  • Contact us at info@velmoraleather.com if the package remains missing.

Claims should be submitted promptly after the recorded delivery date.

Damaged Packages

Customers should inspect the package and product as soon as delivery is completed.

If an order arrives damaged, contact info@velmoraleather.com within 48 hours and provide:

  • Your order number.
  • Clear photographs of the package.
  • Clear photographs of the damaged product.
  • A photograph of the shipping label.
  • A brief description of the issue.

Do not discard the packaging until the claim has been reviewed.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, contact us within 48 hours of delivery.

Include your order number, photographs of the received items, packaging, and shipping label.

We will review the issue and provide an appropriate resolution where the claim is approved.

Partial Shipments

Orders containing multiple products may be shipped separately because of product availability, production times, warehouse locations, or package limitations.

Customers may receive separate tracking numbers for each shipment.

Additional shipping charges will not be applied unless clearly communicated and approved.

Shipping Restrictions

We reserve the right to decline or cancel shipments to destinations where delivery is prohibited, restricted, unsafe, or unsupported by our courier partners.

Certain leather products may also be subject to import restrictions in some countries. Customers are responsible for confirming that the ordered product can legally be imported into their destination.

Changes or Cancellation Before Dispatch

To request an order change or cancellation, contact info@velmoraleather.com as soon as possible.

Requests cannot be guaranteed after processing, production, customization, or shipment has begun.

Customized and made-to-measure orders may not be cancelled after production starts.

Delivery Acceptance

A signature may be required for certain orders.

Delivery to the address provided, an authorized recipient, reception desk, building management, or designated safe location may be considered successful delivery by the courier.

Customers should avoid selecting unattended delivery options for high-value orders where possible.

Contact Us

For shipping, tracking, customs, or delivery questions, contact:

Velmora Leather
Email: info@velmoraleather.com