Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Include all tags, packaging, and accessories.
  • Show no signs of damage, stains, fragrance, alteration, or wear.

Items returned without meeting these conditions may not be accepted.

How to Request a Return

To request a return, contact us at info@velmoraleather.com and include:

  • Your full name.
  • Order number.
  • Product name.
  • Reason for the return.
  • Clear photographs if the item is damaged, defective, or incorrect.

Please do not send your item back without receiving return instructions from our support team.

Return Shipping

Customers are responsible for return shipping costs when returning an item due to a change of mind, incorrect size selection, or personal preference.

We recommend using a trackable shipping service, as Velmora Leather is not responsible for returned parcels that are lost or damaged during transit.

If you receive a damaged, defective, or incorrect item, Velmora Leather will provide appropriate return instructions.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, the refund may take 5–10 business days to appear in your account.

Original shipping charges are non-refundable unless the item delivered was damaged, defective, or incorrect.

Exchanges

Exchanges may be available for a different size or product, subject to stock availability.

To request an exchange, email info@velmoraleather.com within 30 days of receiving your order.

Customers may be responsible for return and replacement shipping costs unless the exchange is required because of an error made by Velmora Leather.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or incorrect, contact us at info@velmoraleather.com within 48 hours of delivery.

Please include your order number and clear photographs of the item, packaging, and shipping label. We will review the issue and provide a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or made-to-measure products.
  • Personalized or altered items.
  • Final-sale or clearance products.
  • Gift cards.
  • Items damaged through misuse, improper care, or normal wear and tear.
  • Items returned without original tags or packaging.

Customized and Made-to-Measure Orders

Customized, personalized, and made-to-measure leather products are created according to the customer’s selected measurements, colors, materials, or design requirements.

These products are generally non-returnable and non-refundable unless they arrive damaged, defective, or materially different from the confirmed order details.

Order Cancellations

Order cancellation requests should be submitted as soon as possible to info@velmoraleather.com.

Orders that have already entered production, customization, processing, or shipment may not be eligible for cancellation.

If a cancellation is approved, any applicable transaction, customization, or processing charges may be deducted from the refund.

Incorrect Size Selection

Customers are responsible for reviewing the product size chart and selecting the correct size before placing an order.

Items ordered in an incorrect standard size may be eligible for return or exchange if they meet the return conditions. Customized or made-to-measure items cannot be returned because of incorrect measurements provided by the customer.

Late or Missing Refunds

If you have not received an approved refund after the stated processing period:

  • Check your bank or payment account again.
  • Contact your card issuer or payment provider.
  • Allow additional time for the transaction to be processed.

If the refund is still missing, contact us at info@velmoraleather.com.

Refused or Undeliverable Packages

If an order is refused, unclaimed, or returned because of an incorrect or incomplete delivery address, the customer may be responsible for return shipping, customs charges, and reshipment costs.

Any applicable charges may be deducted from the refund.

International Returns

International customers are responsible for return shipping costs, customs duties, taxes, and other fees associated with returning an item.

Velmora Leather is not responsible for customs charges imposed by the customer’s country.

Contact Us

For questions regarding returns, exchanges, cancellations, or refunds, contact us at:

Email: info@velmoraleather.com